{"id":233928,"date":"2025-11-11T17:43:25","date_gmt":"2025-11-11T16:43:25","guid":{"rendered":"https:\/\/happyfrizz.it\/?page_id=233928"},"modified":"2026-06-19T13:01:33","modified_gmt":"2026-06-19T11:01:33","slug":"retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/happyfrizz.it\/fr\/resi-e-rimborsi\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"233928\" class=\"elementor elementor-233928\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-780ad8b e-con-full e-flex e-con e-parent\" data-id=\"780ad8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a63c64c e-flex e-con-boxed e-con e-child\" data-id=\"a63c64c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45f4859 elementor-widget elementor-widget-text-editor\" data-id=\"45f4859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1><b>RESI E RIMBORSI<\/b><\/h1><p><b>Diritto di Recesso<br \/><\/b><span style=\"font-weight: 400;\">Nel rispetto della Direttiva 2011\/83\/UE e del D. Lgs. 206\/2005 (Codice del Consumo) qualora il Cliente rivesta la qualifica di \u201cConsumatore\u201d indicata dalla predetta normativa, ha diritto di recedere dal contratto senza penali e senza obbligo di fornire motivazioni.\u00a0 Il rimborso dell\u2019importo pagato sar\u00e0 effettuato a condizione che i beni vengano restituiti secondo le modalit\u00e0 di seguito indicate.<\/span><\/p><p><b>Tempi e Modalit\u00e0 per l\u2019Esercizio del Recesso<br \/><\/b><span style=\"font-weight: 400;\">Il diritto di recesso pu\u00f2 essere esercitato entro 14 giorni dalla data in cui il Cliente ha ricevuto i prodotti.\u00a0<\/span><\/p><p>Per esercitare tale diritto, \u00e8 necessario comunicare alla Societ\u00e0 la volont\u00e0 di recedere, tramite il modulo sottostante. Una volta compilato arriver\u00e0 una notifica con i dati del modulo e la data e l\u2019ora di invio della richiesta. A seguito della ricezione della richiesta, la Societ\u00e0 invier\u00e0 al Cliente conferma scritta della presa in carico della comunicazione.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ea9d6 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"f7ea9d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/happyfrizz.it\/fr\/diritto-di-recesso\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">clicca qui per richiedere il recesso o reso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a9ed01 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-n-accordion\" data-id=\"7a9ed01\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. 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Qui i punti FedEx Express: <a href=\"https:\/\/local.fedex.com\/it-it\" target=\"_blank\" rel=\"noopener\">https:\/\/local.fedex.com\/it-it<\/a>\u00a0oppure il customer service Happy Frizz pu\u00f2 organizzare il ritiro per il cliente.<br \/><\/span><\/p><p><span style=\"font-weight: 400;\">Nella causale del pacco di reso, sar\u00e0 necessario indicare: \u201cReso per accredito HAPPY FRIZZ S.R.L.\u201d e il numero dell\u2019ordine.<\/span><\/p><p><span style=\"font-weight: 400;\">Per avviare la procedura di reso il Cliente dovr\u00e0 fornire i seguenti dati:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nome e Cognome;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telefono;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Numero Ordine;\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indirizzo e Data Consegna;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Motivo del Reso (facoltativo);<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>Le spese di restituzione saranno a carico del Cliente qualora scelga di effettuare la spedizione autonomamente; nessuna spesa sar\u00e0 dovuta qualora per la restituzione si utilizzi i punti FedEx Express.<\/span><\/p><p><b>Rimborso<br \/><\/b><span style=\"font-weight: 400;\">Il rimborso dell\u2019importo versato sar\u00e0 effettuato senza ritardi e comunque entro 14 giorni dalla comunicazione di recesso, utilizzando lo stesso metodo di pagamento scelto in fase d\u2019acquisto. Il Cliente non dovr\u00e0 sostenere alcun costo per il rimborso. La Societ\u00e0 si riserva il diritto di trattenere il rimborso fino alla ricezione dei prodotti resi o finch\u00e9 il Cliente non fornisca prova dell\u2019avvenuta spedizione. Per ottenere il rimborso completo, i prodotti devono essere restituiti:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">integri e non utilizzati;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">nella confezione originale, comprensiva di etichette e sigilli;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">non danneggiati.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>Il Cliente \u00e8 responsabile della diminuzione del valore dei prodotti causata da eventuali manipolazioni effettuate per verificare natura, caratteristiche e funzionamento; in tali ipotesi la Societ\u00e0 potr\u00e0 applicare una riduzione dell\u2019importo da rimborsare.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RESI E RIMBORSI Diritto di RecessoNel rispetto della Direttiva 2011\/83\/UE e del D. Lgs. 206\/2005 (Codice del Consumo) qualora il Cliente rivesta la qualifica di \u201cConsumatore\u201d indicata dalla predetta normativa, ha diritto di recedere dal contratto senza penali e senza obbligo di fornire motivazioni.\u00a0 Il rimborso dell\u2019importo pagato sar\u00e0 effettuato a condizione che i beni [&hellip;]<\/p>\n","protected":false},"author":1355,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_vp_format_video_url":"","_vp_image_focal_point":[],"_joinchat":[],"footnotes":""},"class_list":["post-233928","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/pages\/233928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/users\/1355"}],"replies":[{"embeddable":true,"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/comments?post=233928"}],"version-history":[{"count":12,"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/pages\/233928\/revisions"}],"predecessor-version":[{"id":237032,"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/pages\/233928\/revisions\/237032"}],"wp:attachment":[{"href":"https:\/\/happyfrizz.it\/fr\/wp-json\/wp\/v2\/media?parent=233928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}