Your right to withdraw within 14 days

You have 14 days from the date you receive your order to cancel your purchase, without needing to provide any reason or incur any penalty, as stipulated by EU Directive 2023/2673 and consumer protection laws applicable in your country.

How to exercise it
Please complete the form below. You will receive an automatic confirmation by e-mail once your request has been registered. The refund will be processed within the statutory time limits applicable to your purchase.

When the right of withdrawal does not apply
The EU Directive 2011/83/EU lists several categories of goods and services that are excluded from the right of withdrawal within 14 days. The following sections deal with cases that may apply to this shop:

Digital content downloaded with your explicit consent
When purchasing digital content (downloadable files, streaming videos, online courses with immediate access, software licenses, etc.) and expressly requesting its immediate supply, thereby acknowledging the loss of the right of withdrawal, the 14-day withdrawal period no longer applies – Article 16(m) of Directive 2011/83/EU. Explicit consent is gathered at the point of payment.
Services started during the cooling-off period at your request
If you ask us to start providing a service before the expiry of the 14-day cooling-off period, you can still withdraw, but you will have to pay us an amount proportional to the work already performed — Article 14(4)(a) of Directive 2011/83/EU. Your express request is collected at the time of payment.
Personalised multimedia items, perishable, hygienically sealed or sealed
Items made to your specifications or clearly personalised, goods liable to deteriorate or expire rapidly (perishable goods), sealed items for hygiene or health protection reasons which have been opened after delivery, and sealed audio, video recordings or software which have been opened after delivery are excluded from the right of withdrawal – Article 16(a), (c), (d), (e), (i) of Directive 2011/83/EU
Accommodation, rentals, catering or leisure services provided
Services tied to a specific date or period of performance are excluded from the right of withdrawal, such as accommodation other than residential accommodation (hotels, holiday homes), vehicle hire, goods transport, catering and leisure services, such as tickets for events, pursuant to Article 16(l) of Directive 2011/83/EU.

Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.

Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.

Model withdrawal form (Annex I.B of Directive 2011/83/EU)

Complete and return this form only if you wish to withdraw from the contract.

To:
Happy Frizz
Viale Trento, 115/117/G
38017 Mezzolombardo (TN)
TN
Italy
Email: shop@happyfrizz.it

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:

______________________________________________________________

Ordered on / received on:

______________________________________________________________

Name of consumer(s):

______________________________________________________________

Address of consumer(s):

______________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

______________________________________________________________

Date:

______________________________________________________________

Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

Open printable version